Because the Arizona Cancer Center will track you down and write you a really nice apologetic email about your single bad experience and offer to rectify the situation. And then you will feel embarrassed about complaining in such a public forum and also a little freaked out. How did they find my blog? Software that scans the net for any mention of their center? A blog reader who moonlights as a janitor at the ACC?
I don't know... but if you choose to be a squeaky wheel, you're going to get greased.
Oh and I called back this morning and got a appointment no problem!